GemSource Recruitment Code of Conduct
GemSource Recruitment is committed to operating honestly, fairly, and professionally in all dealings with candidates, clients, and business partners.
As a Queensland recruitment business, we operate in line with the Private Employment Agents Act 2005 and the Private Employment Agents Code of Conduct.
Our commitment
We commit to:
- Acting honestly, fairly, and professionally
- Providing recruitment services with reasonable skill, care, and diligence
- Representing candidates and clients ethically
- Avoiding misleading or exaggerated claims
- Protecting candidate and client confidentiality
- Handling complaints properly and respectfully
- Keeping appropriate recruitment records
- Complying with relevant laws and obligations
Honest representation of roles
We will only discuss roles that we reasonably believe are genuine.
We will not misrepresent:
- Salary or benefits
- Role responsibilities
- Location
- Reporting lines
- Job security
- Hiring urgency
- Exclusivity
- Client relationships
Interview or offer likelihood
If a role changes, we will aim to update candidates and clients as soon as reasonably practicable.
Advertising standards
Any job advertisement, role summary, or public communication from GemSource Recruitment must be accurate, current, and not misleading.
We will not knowingly publish false information about a role, employer, recruitment process, or workplace conditions.
Candidate consent
We will not send a candidate’s CV, profile, identity, or personal details to a client without written permission, unless disclosure is required or authorised by law.
Candidate consent must be informed, current, and specific to the role or client being discussed.
Candidate communication
We aim to give candidates clear and accurate information about:
- The role
- The process
- Known timelines
- Salary expectations
- Selection criteria
- Client requirements
Next steps
We will not promise interviews, shortlist selection, job offers, salary outcomes, or placement success unless there is a genuine basis to do so.
Client communication
We aim to give clients clear and honest advice about:
- Market conditions
- Candidate availability
- Salary alignment
- Hiring risk
- Process delays
- Shortlist quality
Likely recruitment outcomes
We will not claim exclusivity, preferred supplier status, or decision-making authority unless that is accurate and agreed.
Fees and commercial transparency
GemSource Recruitment does not charge candidates prohibited fees.
Where we charge a client, fees and commercial terms will be disclosed before services are provided and confirmed in writing where appropriate.
Confidentiality and privacy
We protect candidate, client, and business information from unauthorised access, use, or disclosure.
We use personal information only for legitimate recruitment and business purposes, and in line with our Privacy Policy.
Fair treatment
We assess candidates based on merit, suitability, role requirements, and relevant experience.
We do not support discriminatory decision-making or irrelevant considerations in recruitment processes.
Complaints and concerns
If a candidate, client, or stakeholder has a concern about GemSource Recruitment’s conduct, they can contact us directly.
We will review complaints fairly, keep appropriate records, and take corrective action where needed.
Availability of Code
A copy of the Queensland Private Employment Agents Code of Conduct is available on request, or can be accessed through the Queensland Government website.