1. Commitment to accessibility
GemSource Recruitment is committed to making its website and digital content accessible, inclusive, and usable for as many people as possible, including people with disability, people using assistive technologies, and people accessing content on different devices, browsers, or internet connections.
Accessibility is part of GemSource Recruitment's commitment to respectful, equitable, and professional service delivery.
GemSource Recruitment recognises that accessible digital services support inclusion and help reduce barriers for users engaging with recruitment-related information and contact channels.
2. Accessibility approach
GemSource Recruitment aims to design, maintain, and improve its website in line with recognised accessibility standards and Australian legal expectations relating to equal access and non-discrimination.
As a practical benchmark, GemSource Recruitment aims to align website content and functionality with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and where reasonably achievable, to apply newer accessibility improvements consistent with evolving standards and good practice.
This includes seeking to ensure that website content is perceivable, operable, understandable, and robust for a broad range of users.
3. Legal and policy context
This Accessibility Statement is intended to support GemSource Recruitment's commitment to accessibility in light of relevant Australian and Queensland laws, standards, and guidance, including where applicable:
- the Disability Discrimination Act 1992 (Cth)
- the Australian Human Rights Commission Act 1986 (Cth)
- the Anti-Discrimination Act 1991 (Qld)
- the Human Rights Act 2019 (Qld)
- relevant guidance issued by the Australian Human Rights Commission regarding web accessibility and avoidance of disability discrimination
- recognised accessibility standards and guidance, including WCAG and relevant Queensland digital accessibility guidance
Nothing in this statement limits any rights a person may have under applicable law.
4. What accessibility measures are used
GemSource Recruitment seeks to incorporate accessibility measures such as:
- clear heading structures and logical page layout
- readable text, sufficient colour contrast, and responsive design
- keyboard-accessible navigation and interactive elements where reasonably practicable
- meaningful alternative text for informative images where appropriate
- descriptive labels for forms and form controls
- compatibility considerations for common screen readers, browser zoom, and mobile devices
- plain-English content where reasonably possible
- ongoing review and improvement when accessibility issues are identified
5. Current scope of the website
The GemSource Recruitment website is primarily an informational and conversion-focused website.
It is not a public job board, open candidate marketplace, or self-service candidate portal.
Users may access information about services, insights, and contact options, and may submit enquiries or targeted registration details through website forms.
Where roles are advertised through external platforms such as third-party job boards, candidates may be directed to those external services. Accessibility of third-party platforms is controlled by those providers and is not fully controlled by GemSource Recruitment.
6. Known limitations
While GemSource Recruitment aims to improve accessibility on an ongoing basis, some parts of the website or linked third-party content may not yet achieve full accessibility for every user or every assistive technology.
Examples may include:
- older PDF or downloadable documents not yet fully remediated for accessibility
- embedded third-party tools, maps, videos, or external application links
- legacy content that is being progressively reviewed and updated
GemSource Recruitment will endeavour to provide accessible alternatives or assistance where reasonably practicable.
7. Feedback and assistance
GemSource Recruitment welcomes feedback about accessibility barriers, usability issues, or suggestions for improvement.
If a user experiences difficulty accessing any part of the website or requires information in an alternative format, they can contact GemSource Recruitment using the contact details published on the website.
When contacting GemSource Recruitment about an accessibility issue, it is helpful to include:
- the page URL or a description of the page
- the issue encountered
- the device, browser, or assistive technology used, if known
the format or assistance requested
GemSource Recruitment will aim to consider and respond to accessibility requests within a reasonable timeframe.
8. Ongoing improvement
GemSource Recruitment understands that accessibility is an ongoing process rather than a one-time task.
The website may be reviewed from time to time for accessibility, usability, readability, and compatibility improvements, including as standards, technologies, and user needs evolve.
This statement may also be updated periodically to reflect website changes, audits, remediation work, or improvements in accessibility practice.
9. Contact
Questions, feedback, or requests relating to accessibility should be directed to GemSource Recruitment through the website contact details.